1. Who we are
This website is operated by FLÓK Medical Aesthetics & Skin Clinic ("FLÓK", "we", "us", or "our"), located at Craven Court Shopping Centre, High Street, Skipton, BD23 1DG, North Yorkshire, United Kingdom. We are the data controller responsible for your personal data when you use this website.
This policy explains what information we collect through this website, how we use it, the cookies we use, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
2. The information we collect
This website is primarily an informational and marketing site. We do not operate an online booking or contact form — appointments are arranged by telephone. The information we may collect through the website is limited to:
Information collected automatically
- Analytics data — if you consent to analytics cookies, we use Google Analytics to collect anonymised information about how visitors use the site (such as pages viewed, approximate location, device and browser type, and how you arrived at the site). This helps us understand and improve the website.
Information you choose to give us elsewhere
If you call us, message us on social media, or leave a review via Google, any personal data you share is handled by us and by those third-party platforms under their own terms. Information you provide as a patient during treatment is held under our separate clinical records and confidentiality obligations, not via this website.
3. Cookies
Cookies are small text files stored on your device. We use a minimal set, and we will not place any non-essential cookies until you give your consent through the banner shown when you first visit the site.
| Type | Purpose | Consent |
|---|---|---|
| Essential / preference | Remembering your cookie choice (stored locally in your browser as flok_cookie_consent) so we don't ask again. |
Always active — required for the site to remember your preference. |
| Analytics (Google Analytics 4) | Measuring website traffic and usage to help us improve the site. | Only set after you click "Accept". If you decline, these are never loaded. |
Google Analytics is provided by Google and may process data outside the UK. For more information see Google's Privacy Policy and Google Analytics Opt-out.
4. How we use your information
- To operate, maintain, and improve this website and understand how it is used.
- To respond to enquiries you make to us by phone or social media.
- To comply with our legal and regulatory obligations.
5. Legal basis for processing
Under the UK GDPR, we rely on the following legal bases:
- Consent — for analytics cookies. You can withdraw this at any time using the controls above.
- Legitimate interests — for responding to enquiries and maintaining the security and proper functioning of our website.
6. Sharing your information
We do not sell your personal data. We use a small number of trusted service providers who process data on our behalf:
- Google (Google Analytics, and Firebase services used to display content such as our reviews) — as a data processor for website analytics and functionality.
- Our website host — for serving the website.
We may also disclose information where required to do so by law.
7. Data retention
Analytics data is retained by Google Analytics in line with our configured retention settings and Google's policies. Your stored cookie preference remains in your browser until you clear it or reset it using the control above.
8. Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate data;
- Request erasure of your data;
- Object to or restrict our processing;
- Request data portability; and
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
9. Contact us
If you have any questions about this policy or how we handle your data, please contact us:
- By phone: 07545 771 506
- By post: FLÓK Medical Aesthetics & Skin Clinic, Craven Court Shopping Centre, High Street, Skipton, BD23 1DG
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.